Question 1

Is Lazemna really free?

Accepted Answer

Yes. Every feature is free — no subscriptions, no paid tiers and no ads.

Question 2

Do I need an account?

Accepted Answer

No, you can build a list as a guest. You need an account only to sync across devices and to share lists with other people.

Question 3

What happens to my guest list when I sign up?

Accepted Answer

It moves into your new account automatically, without creating duplicates.

Question 4

Does it work with a weak connection?

Accepted Answer

The catalog is cached on your device, and changes you make appear instantly and sync when the connection returns.

Question 5

Which languages are supported?

Accepted Answer

English and Arabic, with full right-to-left layout in Arabic. You can switch at any time, even before signing in.

Question 6

How many items can a list hold?

Accepted Answer

Up to 1000 items per list.

Question 7

I can't find an item in the catalog.

Accepted Answer

Use + Custom item to add it by name. Your search is also logged anonymously so we can add popular missing items later.

Question 8

Can I search in Arabic?

Accepted Answer

Yes. Search matches Arabic names, English names and keywords at the same time.

Question 9

What does claiming an item do?

Accepted Answer

It marks the item as yours to buy, so nobody else in the shared list picks it up twice.

Question 10

Can I delete a list?

Accepted Answer

Yes, from the list menu. Deleting a shared list removes it for every member, so it is limited to people who manage it.

Question 11

Why do some items ask for an expiry date?

Accepted Answer

Medicines and similar items can expire. The date is optional, and a badge warns you when it is close.

Question 12

How do I share a list?

Accepted Answer

Create or move it into a group, then invite people with a link, QR code, username or mobile number.

Question 13

Do changes appear instantly for everyone?

Accepted Answer

Yes, shared lists update live for every member who has the list open.

Question 14

Can I cancel an invite link?

Accepted Answer

Yes. Links expire on their own, and you can revoke one at any time from the group's settings.

Question 15

Someone can't be found by username.

Accepted Answer

Make sure they have set a username in Settings → Identity, and check the spelling — search matches partial usernames.

Question 16

Why don't group lists show on my Lists page?

Accepted Answer

They stay inside the group to keep your page clean. Use Add to my lists to pin one.

Question 17

What can each role do?

Accepted Answer

Members add and edit content, admins also manage members and invites, and the owner controls the group itself.

Question 18

What is a pack?

Accepted Answer

A ready-made collection of items for a situation — Hajj, Ramadan, a medicine kit, a laundry run — that you can add to a list in one step.

Question 19

Can I change a pack before adding it?

Accepted Answer

Yes. Filter by category or audience, deselect what you don't need, and adjust quantities or variants first.

Question 20

Adding a big pack seems slow.

Accepted Answer

Large packs are added in batches with a progress bar. If part of it fails, you can retry just the failed items.

Question 21

Is the medicine guidance medical advice?

Accepted Answer

No. Safety notes and dose reminders are general information only. Always follow the leaflet and ask a pharmacist or doctor.

Question 22

How do I add the widget?

Accepted Answer

Long-press your home screen, pick Lazemna from the widget gallery, then choose the list it shows in Settings → Home-screen widget.

Question 23

My screen keeps turning off while shopping.

Accepted Answer

Turn on Keep screen awake in Settings → Appearance so the list stays visible while you shop.

Question 24

I'm not getting notifications.

Accepted Answer

Check Settings → Notifications inside the app, then confirm Lazemna is allowed to send notifications in your phone's system settings.

Question 25

Is biometric sign-in safe?

Accepted Answer

Yes. Your fingerprint or face never leaves your device; it only unlocks a key stored on that device.

Question 26

How do I change my password?

Accepted Answer

Settings → Security → Change password. You will be asked to confirm your identity first.

Question 27

How does two-factor authentication work?

Accepted Answer

Scan the QR code with an authenticator app, then enter the 6-digit code when you sign in. Save your recovery codes in case you lose the app.

Question 28

I lost access to my authenticator app.

Accepted Answer

Choose Use a recovery code on the sign-in screen and enter one of your saved backup codes, then set up two-factor again.

Question 29

Can I see where I'm signed in?

Accepted Answer

Yes. Settings → Security lists your active sessions with device and last activity, and lets you sign any of them out.

Question 30

Do you sell my data?

Accepted Answer

Never. There are no ads and no data sales — see the Privacy Policy for the full details.

Question 31

How do I delete my account?

Accepted Answer

Open a support conversation from Help & Support and ask us to delete it. Your personal lists are removed with the account.

FAQ

Basics

Lists & items

Sharing & groups

Packs

Phone features

Account & privacy

Still stuck?